The entrepreneur undertakes to provide the Customer with the products purchased by him without defects.

2. Return (Withdrawal from the contract):

2.1. You have the right to withdraw from this contract (return it) within 14 days, without giving any reason. The deadline for withdrawing from the contract will expire after 14 days from the day on which you came into possession of the goods.

2.2. To exercise the right to withdraw from the contract, you must inform us about it, for example by sending a letter by post to the following address:

Monika Kopacz
Street Małcużyńksiego 5 street
02-791 Warsaw

or by sending a message to the e-mail address:

2.3. You can use the ready-made model withdrawal form (available for download HERE).

2.4. The goods should be returned immediately, but no later than 14 days from the moment the Store is informed about the exercise of the right to withdraw from the contract.

2.5. The goods should be originally packed and show no signs of use.

2.6. In the event of withdrawal from this contract, we will refund all payments received from you, including the costs of delivering the goods to you. We will refund the payment using the same payment methods that you used in the original transaction, unless you have expressly agreed otherwise.

2.7. The costs of returning the Product to the store in connection with the withdrawal from the contract are borne by the Customer.

3. Complaints

3.1. If the products have defects in the nature of non-compliance of the goods with the contract, the complaint may be submitted by returning the goods together with the complaint form (download HERE) and proof of purchase, by post or by registered mail to the following address:

Monika Kopacz

Street Małcużyńskiego 5 street

02-791 Warsaw

with the annotation: “Complaint”. The customer will receive information on the method of considering the complaint within 14 days from the date of receipt by the Store of the parcel containing the goods complained about. In the event of a positive consideration of the complaint submitted by mail, the Store will send the customer a full-fledged product (repaired or new) within 14 days, and if it turns out to be impossible, it will refund the full amount paid for the goods, including shipping costs.

3.2. In the event of a negative consideration of the complaint, the goods will be returned to the customer together with the refusal of the complaint and its justification.

4. The store does not accept any parcels sent COD.